At G&J Traders, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, please review our return and refund policy below:
Return Policy
1. Eligibility for Returns:
– Items can be returned within 7 days of receipt.
– Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
2. Non-Returnable Items:
– Certain items are non-returnable, including opened consumables, clearance items, and personalized products.
3.Return Process:
– To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return.
– We will provide you with a return authorization and instructions on how to send your item back.
Refund Policy
1.Refund Timeline:
– Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
2.Shipping Costs:
– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.
3. Exchanges:
– If you wish to exchange a product, please return the item following the above process and place a new order for the desired item.
Contact Us
For any questions or concerns regarding our return and refund policy, please reach out to our customer service team at [email protected] or call us at +8801679400099
Thank you for shopping with G&J Traders! Your satisfaction is our priority.